Extended Christmas returns
To put your mind at rest and ensuring a smooth shopping experience when purchasing gifts over the holiday period we have extended our returns policy. Any goods order from Wednesday 4th November will be eligible for an exchange or online credit only if they are returned in their original condition and before Monday 4th January 2021.
Refunds back to your original payment method are only available if returned within 14 days.
Returns procedure due to Covid-19
If you are wanting to return any unwanted order(s) please post back your order (s) as per our normal returns procedure. We will happily give you a full refund or exchange if the item(s) are returned in the original condition. Please allow 10 days for the refund to show in your account.
Refunds back to your original payment method are only available if returned within 14 days. Exchange or online credited is will be offered for items returned after 14 days.
Once you have placed your order we will contact you by e mail to confirm your purchase along with a delivery date. If any items ordered can not be delivered within our standard delivery timescale we will inform you by e mail or telephone. Should you wish to cancel your order, any monies paid will be refunded in full.
In the event you are not satisfied with your purchase please send the item(s) back to us in its(their) original condition with all labels attached within 14 days of the order date. Items washed or worn will not be refunded or exchanged. On receiving the item(s) from you we will issue a full refund to the card the order was placed with or exchange it for an alternate size/colour if you wish. When sending goods back to us it is recommended to use a delivery service that offers insurance and tracking facility. We take no responsibility for goods before they reach us and the refund does not cover the return delivery cost.Returns are not to be brought back to store to avoid any complications with refunds or exchanges. If you require any more information, please don't hesitate to contact us.
The returns address to send the goods is:
Please be sure to include your invoice when returning goods.
Faulty or wrong items
For faulty items please do not send the items back to us until you have emailed our customer care department(the email address can be found on the contact us page) stating your order number,daytime contact number, your name and address and your reason for return. Faulty goods must be returned within 28 days from dispatch date. Please note all faulty items will be sent back to the manufacturer for a professional inspection,once the manufacturer has verified the fault a repair,exchange or refunds can be issued. Item(s) washed or scented will not be accepted for exchange or refund.
Distance Selling Regulations
The United Kingdoms Distance Selling Regulations state that you have the right to cancel your order for any items purchased from circle-fashion.com for a full refund. In the event of a cancellation please inform us in writing. This must be done within 7 days of delivery of your item(s).E mail is acceptable and should be send to our customer cares department (the email can be found on the contact us page).
On acceptance of cancellation the goods must be returned in their original condition within 14 days.
This returns policy does not affect your statuary rights.
NOTE: In order to ensure your return is accepted by us please be careful when trying on the items. Avoid wearing fragrance and/or deodorant that could leave permanent scent or mark on the clothing. If we find evidence that the item has not been treated as we stated we will be unable to offer a refund. Please also return the item(s) in their original state, including any packaging or documentation that accompanied it.
All returns must be posted to the address above.
Duty and Customs
If your order is to be delivered outside the European Union, it may attract import duty and local sales taxes, which must be the shipment. These rules vary by country and your local government determines duty and custom charges.